Once your order has been placed, you have a cancelation period of 36 business hours to cancel any order placed before your scheduled delivery date. You may contact our helpful Blooms customer service team to do this. Please note, we do not accept cancellations for Next Day or Same Day orders. If a cancelation request is given which is less than our required cancelation period, we can offer a refund providing we have not begun preparation of your order at the time notice is given.

Once your order has been placed, you can contact our helpful customer service team to make changes to any purchase you have placed. You may also change any message, scheduled delivery date or address. Please note, you have no later than 24 hours before your chosen delivery date to make these amendments. If your order is already out for delivery you may not be able to make these changes. However, we will always do our best to fulfil your request.

As we sell what mother earth provides us, a naturally occurring product there might be some variations in appearance. We make every effort to source the exact ingredients, but occasionally our blooms team may require substituting a flower with a similar Flower to the same or more monetary value, colour and style. If we feel the colours are entirely different or due to seasonality a completely different product, our blooms customer service team will contract you immediately prior to your delivery date.

All of our spectacular blooms will be presented in our contemporary recyclable brown paper delivered directly to you. Don’t worry if this is for a gift, we also have a gift wrap option. They will be wrapped in recyclable coloured craft paper (of your choice), tied with our branded Blooms at London ribbon and gift bag finalised with your own personalised message. All of our flowers will be packed in a water bubble to keep your blooms fresher longer.

Our fabulous blooms team have provided you with specific and general care guidelines for every flower type. Please follow our mini floral encyclopaedia to guarantee you get the maximum satisfaction from your blooms.

Majority of our flowers are sourced directly from the well-known Holland Auctions. However, the more exotic blooms are sourced in more distant regions offering our wonderful customers more of a variation. Lastly, at some points of the year we do source our stunning UK blooms from our highly skilled growers.

All of our flowers are hand-picked and carefully packaged individually to arrive in pristine condition. However, mother earth does work in mysterious ways and our flowers might not be quite up to scratch with meeting our high standards. If an unlikely occurrence was to happen and your flowers have been damaged or considered not fresh, please contact our blooms customer service team within 24 hours of receipt. Any reports after this time frame we cannot be held accountable. Please note we will require photographic evidence of the poor quality or damaged flowers. We will therefore offer a replacement for the damaged flowers, yet if this is not achievable, we will offer a full refund to the purchaser