Thanks for purchasing our product from our website https://bloomsatlondon.com.

Refunds will not be provided for any purchase. If the customer notices a mistake on his/her order please contact our blooms customer service team within 24 hours of receipt. Any reports after this time frame we cannot be held accountable. Please note we will require photographic evidence of the poor quality or damaged flowers. We will therefore offer a replacement for the damaged flowers, yet if this is not achievable, we will offer a full refund to the purchaser.

Due to the nature of our business, we do not accept any returns once the package is opened. For safety and hygiene reasons this item cannot be restocked or resold so we do not accept returns.

We ensure our products very carefully before shipping it to our customers, if the product somehow damaged in transit then it’s beyond our control.

But If you receive flowers that doesn’t look fresh or are damaged. In this case to complete your return, we require a receipt or proof of purchase and notify us via email at enquiries@bloomsatlondon.com.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

All items must be complete, undamaged and in saleable condition

New items must be factory sealed and unopened

Returns have to be sent via registered mail

Delivered item is defective, wrong items and faulty.

All items have to be in their original packaging and well packed for shipping

A print-out of the invoice must be included

Any item that does not meet the conditions above will not be refunded or exchanged.

It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

REFUNDS (IF APPLICABLE)

At Bloomsatlondon.com, we maintain a very high level of quality assurance.  As we above mentioned we doesn’t offer any refunds after the purchase. There might be some cases we can provide refunds to our customers if anything happened wrong by us.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a month).

ORDER CANCELLATION

If you cancel your order BEFORE our preparation has started, then you can change and cancel you order. It must be required for user to contact us within 12 hours regarding order cancellation or change.

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.’

EXCHANGES (IF APPLICABLE)

We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at Enquiries@bloomsatlondon.com with details of the product and the defect.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.